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Return policy

 

We want your shopping experience at ColombianJeansWholesale.com to be a VIP experience! We hope you love each item you receive; if not, we're here to help. Whether you need a different size, color, or item, we will gladly help you with an exchange.

We are determined to leave all of our customers 100% satisfied. Therefore, if you are unsatisfied with any items that you purchased, send it back for a store credit gift card within 14 days of receiving your order.

Returns are refunded via store credit in the form of a E-Gift Card. We do not issue store credit for the original shipping charges. We do not provide prepaid return labels; you are responsible for covering shipping costs to return.

 

Return Information
   • We accept Returns postmarked within 14 days from the delivery date stated on tracking information through UPS or USPS. Submit your return using our return form https://colombianjeanswholesale.com/a/returns
Returns must be received unworn, unwashed, free of any stains and with the original tags attached and original packaging. 
  • A 15% re-stocking fee will be charged if items are not returned in original form and or without tags.
  • Please include a copy of invoice stating the reason for return.
  • Customer is responsible for all shipping cost.
  • Once we receive your order we will send you a gift card for the amount you paid not including shipping.  ($9.99 will be deducted from your credit for return shipping unless you provide your own return label).
  • No refunds only store credit.
 Returns are processed within 4-7 business days of receiving your return. Not including weekend or holidays.
***All items that are purchased from the SALE ITEMS TAB are Final Sale***
_
Wrong product. (Style, Size, or Color)
If you feel that you have received the wrong product, please contact customer service once receiving the product and we will be glad to assist you. Email: Support@jdcolfashion.com

 Call us at +1(201)754-4420 or email support@jdcolfashion.com for questions or concerns. 

 

**IMPORTANT: Packages marked as delivered, but are 'not received' are the customer's responsibility to locate. Once the package leaves our hands we are no longer liable.
We are not responsible for packages marked delivered and lost after. Please contact your local post office to escalate an investigation on your behalf but, we are not able to track down lost packages on our end. You may contact us for a prove of shipment and delivery for your information.
We do NOT issue refunds on lost packages AFTER marked delivered.**

Return policy